Shipping Policy
Sunglasses Fleet through this website https://ebooksbasket.com/ you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
General:
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
We provide FREE Shipping across the country (India).
Delivery Terms:
- Order Processing Time: 1-2 days
- Orders placed before 03 PM – IST will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit Time: In general, domestic shipments are in transit for 4-5 business days
The total time for an order to reach the customer is 4-7 business days.
Change of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched. You need to contact me via e-mail or phone no. mentioned in the site.
Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Order Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
GST Taxes
Taxes have already been applied/included to the price of the goods as displayed on the website
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service:
- By visiting this page on our website: https://ebooksbasket.com/contact-us/